Terms and Conditions


The Company provides the Mini Protein online store where users can purchase protein rich foods and such other products that the Company may offer from time-to-time (Site).

Use of the Site is subject to these Terms of Service.


1.1 The following definitions apply in this document:

(a) Agreement means these Terms of Service.

(b) Business Day means a day (other than a Saturday, Sunday or public holiday) on which banks are open for general banking business in Melbourne, Australia.

(c) Company means Mini Protein Pty Ltd ACN 614 608 463.

(d) Intellectual Property means all rights (present and future) conferred by common law, equity or statute (and all moral rights) connected with business names, computer software, confidential information, copyright, designs, domain names, formulas, inventions, knowhow, patents, trade marks, and other results of intellectual activity in the industrial, commercial, scientific, literary or artistic field, the benefit of any application to register such a right and the benefit of any renewal or extension of such a right.

(e) Item means any item available for purchase via the Site.

(f) Order means an order for an Item placed by a User via the Site.

(g) Pricing means the pricing set out in this agreement or as notified to the User in writing by the Company from time-to-time.

(h) Privacy Policy means the Privacy Policy accessible at http://www.miniprotein.com.au/pages/privacy-policy.

(i) Services means the services offered by the Company via the Site.

(j) Site means the Mini Protein online store accessible at http://www.miniprotein.com.au/, or such other URL operated by the Company from time-to-time.

(k) Special Conditions means and special conditions agreed to by the parties that shall apply to this Agreement.

(l) Term has the meaning described in clause 2.1(c).

(m) User means a registered user of the Site.

(n) User Content means content that is entered into or created within the Site by the User.


2.1 General

(a) The Company operates the Mini Protein online store (Site) that allows Users to purchase protein rich foods and such other products that the Company may offer from time-to-time.

(b) The Site is available at the URL http://www.miniprotein.com.au (or other domain as used by the Company from time-to-time).

(c) The term of the User’s licence to access the Site shall be ongoing unless terminated in accordance with this Agreement (Term).

2.2 Registration and Verification.

(a) Each user of the Site must register as a User in order to use the Services. A User is not granted a licence to use the Services until confirmed by the Company.

(b) The User may be required to verify their identity by (without limitation) email, telephone, residential or business address, social media, referrals, references and/or formal photographic identification. The User agrees to provide the Company with all necessary verifications required to provide the User with access to the Services.


3.1 A User may purchase Items online from the Site. All purchases are subject to these Terms of Sale.

3.2 Purchase, Payment & Order

(a) Any purchase of one or more Items through the Site (Order) is confirmed when the User completes payment for the Item(s) and for shipping. Payments must be made by credit card, PayPal or as otherwise specified.

(b) The Company shall issue the User with an invoice for each Order.

3.3 Shipping & Delivery

(a) The Company shall advise the User of any shipping fees prior to dispatch. Shipping fees will be advertised prior to the payment for the User’s Order.

(b) The Company reserves the right to cancel any order should the shipping fees be insufficient, and will notify the User if this is the case.

(c) The User must provide the Company with accurate shipping information.

(d) Orders will be shipped within 5 Business Days from date the Company receives payment, unless otherwise arranged between the parties.

(e) The User agrees to take on the risk of loss or damage of the Item, when the Item reaches the delivery address.

(f) After taking delivery of an Item, the User agrees to examine the Item and notify the Company if there is any defect in the Item within 7 days of the delivery date.

(g) Under no circumstances will the Company be liable for any cost, loss or damage caused by a delay in shipping after it has been despatched by the Company including incorrect shipping details provided by the User.

3.4 Returns

(a) The Company does not provide refunds or accept returns, except where required by law, or as otherwise provided for under this Agreement.

(b) The Company shall provide a refund or exchange on an Order where (without limitation):

i) An incorrect product was sent to the User; or ii) The product is faulty or damaged in some way upon receipt by the user.

(c) To receive a refund or exchange the User must notify the Company of the problem with the Order, within 7 days or receiving the Order. The Company will then advise the User whether they qualify for a refund or an exchange on a return.

(d) If a User qualifies for a refund the Company will provide instructions on how to return the Item(s). The User may then dispatch the Item(s) for exchange or refund back to the Company in accordance with those instructions.

(e) The User is responsible for shipping the Item(s) back to the Company.

3.5 Customs, Duties & Taxes

(a) The User will be informed at the time of purchase if an Order is subject to Goods and Services Tax (GST).

(b) If the User’s address for delivery of an Order is outside Australia, the User agrees to take responsibility for ensuring that the Item can be legally imported into the country of delivery.

(c) The User agrees to pay any customs, duties or taxes with respect to the Item that the Company sends to the address outside of Australia. These costs will be in addition to the purchase price that the Company quotes on the Site.


4.1 Licence

(a) By accepting the terms and conditions of this Agreement, the User is granted a limited, non-exclusive and revocable licence to access and use the Site for the duration of the Term, in accordance with the terms and conditions of this Agreement.

(b) The Company may issue the licence to the User on the further terms or limitations as it sees fit.

(c) The Company may revoke or suspend the User’s licence(s) in its absolute discretion for any reason that it sees fit, including for breach of the terms and conditions in this Agreement by the User.

4.2 Modification of Terms

The Company may from time-to-time update the terms of this Agreement in its sole discretion. Unless stated otherwise by the Company in writing, such updates shall come into effect for use of the Site the next time that the User uses the Site.

4.3 Site Management

(a) The User agrees and accepts that the Site is:

i) Hosted by the Company and shall only be installed, accessed and maintained by the Company, accessed using the internet or other connection to the Company servers and is not available ‘locally’ from the User’s systems; and ii) Managed and supported exclusively by the Company from the Company servers and that no ‘back-end’ access to the Site is available to the User unless expressly agreed in writing.

(b) As a hosted and managed service, the Company reserves the right to upgrade, maintain, tune, backup, amend, add or remove features, redesign, improve or otherwise alter the Site.

4.4 Support

(a) The Company provides user support for the Site via the email address hello@miniprotein.com.au

(b) The Company shall endeavour to respond to all support requests within 2 Business Days.

4.5 Use & Availability

(a) The User agrees that it shall only use the Site for legal purposes and shall not use it to engage any conduct that is unlawful, immoral, threatening, abusive or in a way that the Company deems unreasonable in its discretion.

(b) The User is solely responsible for the security of its username and password for access to the Site. The User shall notify the Company as soon as it becomes aware of any unauthorised access of its the Site account.

(c) The User agrees that the Company shall provide access to the Site to the best of its abilities, however:

i) Access to the Site may be prevented by issues outside of its control; and ii) It accepts no responsibility for ongoing access to the Site.

4.6 Privacy

(a) The Company maintains the Privacy Policy in compliance with the provisions of the Privacy Act for data that it collects about the User and other customers.

(b) The Site may use cookies (a small electronic tracking code) to improve a User’s experience while browsing, while also sending browsing information back to the Company. The User may manage how it handles cookies in its own browser settings.

4.7 Data

(a) Security. The Company takes the security of the Site and the privacy of its Users very seriously. The Client agrees that the Client shall not do anything to prejudice the security or privacy of the Company’s systems or the information on them.

(b) Transmission. The Company shall do all things reasonable to ensure that the transmission of data occurs according to accepted industry standards. It is up to the Client to ensure that any transmission standards meet the Client’s operating and legal requirements.

(c) Storage. Data that is stored by the Company shall be stored according to accepted industry standards.

(d) Backup. The Company shall perform backups of its entire systems in as reasonable manner at such times and intervals as is reasonable for its business purposes. The Company does not warrant that it is able to backup or recover specific Client Data from any period of time unless so stated in writing by the Company.

4.8 Intellectual Property

(a) Trademarks. The Company has moral & registered rights in its trade marks and the User shall not copy, alter, use or otherwise deal in the marks without the prior written consent of the Company.

(b) Proprietary Information. The Company may use software and other proprietary systems and Intellectual Property for which the Company has appropriate authority to use, and the User agrees that such is protected by copyright, trademarks, patents, proprietary rights and other laws, both domestically and internationally. The User warrants that it shall not infringe on any third-party rights through the use of the Site.

(c) The Site. The User agrees and accepts that the Site is the Intellectual Property of the Company and the User further warrants that by using the Site the User will not:

i) Copy the Site or the services that it provides for the User’s own commercial purposes; and ii) Directly or indirectly copy, recreate, decompile, reverse engineer or otherwise obtain, modify or use any source or object code, architecture, algorithms contained in the Site or any documentation associated with it.

(d) Content. All content submitted to the Company, whether via the Site or directly by other means, becomes and remains the Intellectual Property of the Company, including (without limitation) any source code, analytics, insights, ideas, enhancements, feature requests, suggestions or other information provided by the User or any other party with respect to the Site.

4.9 Disclaimer of Third Party Services & Information

(a) The User acknowledges that the Site Is dependent on third-party services, including but not limited to: i) Banks, credit card providers and merchant gateway providers; ii) Telecommunications services; iii) Hosting services; iv) Email services; and v) Analytics services.

(b) The User agrees that the Company shall not be responsible or liable in any way for:

i) Interruptions to the availability of the Site due to third-party services; or ii) Information contained on any linked third party website.

4.10 Liability & Indemnity

(a) The User agrees that it uses the Site at its own risk.

(b) The User acknowledges that the Company does not make or manufacture the Items sold on the Site.

(c) The User agrees to indemnify the Company for any loss, damage, cost or expense that the Company may suffer or incur as a result of or in connection with the User’s use of or conduct in connection with the Site, including any breach by the User of these Terms.

(d) In no circumstances will the Company be liable for any direct, incidental, consequential or indirect damages, illness, personal injury, death, damage to property, loss of property, loss or corruption of data, loss of profits, goodwill, bargain or opportunity, loss of anticipated savings or any other similar or analogous loss resulting from the User’s access to, or use of, or inability to use the Site, whether based on warranty, contract, tort, negligence, in equity or any other legal theory, and whether or not the Company knew or should have known of the possibility of such damage, loss, illness, personal injury or death, or business interruption of any type, whether in tort, contract or otherwise.

(e) Certain rights and remedies may be available under the Competition and Consumer Act 2010 (Cth) or similar legislation of other States or Territories and may not be permitted to be excluded, restricted or modified. Apart from those that cannot be excluded, the Company and the Company’s related entities exclude all conditions and warranties that may be implied by law. To the extent permitted by law, the Company’s liability for breach of any implied warranty or condition that cannot be excluded is restricted, at the Company’s option to:

i) The re-supply of services or payment of the cost of re-supply of services; or ii) The replacement or repair of goods or payment of the cost of replacement or repair.

4.11 Termination

(a) Either party may terminate this Agreement by giving the other party written notice.

(b) Termination of this agreement is without prejudice to and does not affect the accrued rights or remedies of any of the parties arising in any way out of this agreement up to the date of expiry or termination.

(c) Termination does not affect any of the rights accrued by a party prior to termination, and he rights and obligations under clauses 4.9, 4.12 and 4.13 survive termination of this Agreement.

4.12 Dispute Resolution

(a) If any dispute arises between the parties in connection with this Agreement (Dispute), then either party may notify the other of the Dispute with a notice (Dispute Notice) which:

i) Includes or is accompanied by full and detailed particulars of the Dispute; and ii) Is delivered within 10 Business Days of the circumstances giving rise to the Dispute first occurring.

(b) Within 10 Business Days after a Dispute Notice is given, a representative (with the authority to resolve the dispute) parties must meet (virtually or otherwise) and seek to resolve the Dispute.

(c) Subject to clause (d), a party must not bring court proceedings in respect of any Dispute unless it first complies with the requirements of the dispute resolution mechanism outlined in this clause.

(d) Nothing in this clause prevents either party from instituting court proceedings to seek urgent injunctive, interlocutory or declaratory relief in respect of a Dispute.

(e) Despite the existence of a Dispute, the parties must continue to perform their respective obligations under this document and any related agreements.

4.13 Electronic Communication, Amendment & Assignment

(a) The words in this clause that are defined in the Electronic Transactions Act 1999 (Cth) have the same meaning.

(b) The User can direct notices, enquiries, complaints and so forth to the Company as set out in this Agreement. The Company will notify the User of a change of details from time-to-time.

(c) The Company will send the User notices and other correspondence to the details that the User submits to the Company, or that the User notifies the Company of from time-to-time. It is the User’s responsibility to update its contact details as they change.

(d) A consent, notice or communication under this Agreement is effective if it is sent as an electronic communication unless required to be physically delivered under law.

(e) Notices must be sent to the parties’ most recent known contact details.

(f) The User may not assign or otherwise create an interest in this Agreement.

(g) The Company may assign or otherwise create an interest in its rights under this Agreement by giving written notice to the User.

4.14 General

(a) Special Conditions. The parties may agree to any Special Conditions to this Agreement in writing.

(b) Prevalence. To the extent this Agreement is in conflict with, or inconsistent with, the terms of any Special Conditions made under this Agreement, as relevant, the terms of those Special Conditions shall prevail.

(c) Disclaimer. Each party acknowledges that it has not relied on any representation, warranty or statement made by any other party, other than as set out in this Agreement.

(d) Relationship. The relationship of the parties to this Agreement does not form a joint venture or partnership.

(e) Waiver. No clause of this Agreement will be deemed waived and no breach excused unless such waiver or consent is provided in writing.

(f) Further Assurances. Each party must do anything necessary (including executing agreements and documents) to give full effect to this Agreement and the transaction facilitated by it.

(g) Governing Law. This Agreement is governed by the laws of Victoria, Australia. Each of the parties hereby submits to the non-exclusive jurisdiction of courts with jurisdiction there.

(h) Severability. Any clause of this Agreement, which is invalid or unenforceable, is ineffective to the extent of the invalidity or unenforceability without affecting the remaining clauses of this Agreement.